The customer is a leading dental hospital with four branches across Chennai. They handle hundreds of patients every month. They address several complex needs that include full-mouth restoration, discolored tooth, and implants besides the crowns.
The biggest challenge that the hospital had was to identify a dental laboratory partner who would address their complex needs consistently with quality.
Their specific needs were:
- Experience in addressing complex needs
- Qualified technicians
- Process-oriented with the best of materials and craftsmanship
- Provision to offer multiple restorations, crowns, implants, digital dentures, and eye smile aligners
- Customer-focused with the ability to make rush deliveries
- Help dental hospitals improve their patient experience and satisfaction while optimizing costs and delivery timelines.
iTouch Association
We had a conversation with them, and we brought them for a visit to our facility. The moment they saw our infrastructure and spoke to our technicians, they decided to partner with us. We have been working with them for the past three years, successfully handling all their laboratory needs.
How do we help the dental hospital?
We pick up all their laboratory needs within 30 minutes and have delivered 50+ crowns every month with the shortest possible turnaround times. We use FDA-approved Zirconia for all their crowns. We ensure the desired translucency and aesthetics in all our crowns.
We have a dedicated team of laboratory technicians and managers with a few decades of experience. This, coupled with our presence in the US for more than 30 years, has placed us well to address the dental industry’s complex needs – rush case deliveries, full-mouth restorations, and discolored tooth.
We have implemented digital dentures for the first time in India, using computer-aided design and engineering tools to craft a perfectly-fitting denture using impressions and mold bites. Then, we prepared the dentures using 3D modeling technology. We helped them with eye-smile aligners that are invisible and removable, so you can eat and drink what you want while in treatment.
Our current engagement
We have been handling this customer for more than three years now. Our relationship has grown in strength and has moved from being a vendor to a partner during this time. Our technicians don’t hesitate to pick up the phone and have conversations with the dentists to ensure that the desired design and output are achieved. To date, we haven’t had any returns or remake requests, as all of our deliveries have passed the aesthetic and functional needs of the patients.